Letting and property agents in England
Three things s.83 puts on your website. Most agents publish two.
Section 83 does not ask you to have a fees page. It asks you to publish the amount of every fee, state whether you hold client money protection, and name your redress scheme — and s.83(3) puts all of that on the website, not just in the branch.
What the check looks for
- •A list of fees is published on the website
Consumer Rights Act 2015, s.83(2)(a) and s.83(3) - •The fee list shows actual amounts
s.83(4) — each fee described and its amount given - •Redress scheme membership is named
s.83(6)(b) — The Property Ombudsman or Property Redress Scheme - •Client money protection is addressed
s.83(6)(a) — a statement either way, even if you hold none - •The CMP scheme is named
CMP Schemes Regulations 2019 — penalty up to £30,000 - •A tenancy deposit scheme is named
Not a website duty — landlords look for it and its absence reads badly
Up to £5,000 for a s.83 breach; up to £30,000 for failing to belong to a client money protection scheme. Enforced by Local authority trading standards.
Sources: Consumer Rights Act 2015, s.83 · Client Money Protection Schemes Regulations 2019
A compliant page, written for you — £99
We write the fees, client-money and redress page in your own wording, formatted to paste straight into your site, then re-run the check and send you the report showing it passes. One fee, no subscription. If your check comes back clean there is nothing to buy.